Fashion

Marks & Spencer replacing call centre staff with AI

4 monthes ago   |   By Drapers

Marks & Spencer is replacing switchboard staff with artificial intelligence to increase the speed it deals with customer complaints and queries.
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Marks & Spencer automates customer service, moves switchboard employees to stores

Marks & Spencer automates customer service, moves switchboard employees to stores

4 monthes ago   |   By Fashion United

After partnering up with Microsoft to incorporate artificial intelligence in its business and setting up a retail data academy to step up its employees' “data literacy”, Marks & Spencer has taken one more step towards becoming a more digital-savvy retailer. This time, it has joined forces with cloud communications platform Twilio to adopt a system which routes voice calls to the appropriate department, store or contact centre agent with more than 90 percent of accuracy.
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Neil Barrett Goes Tokyo Punk for Fall '19 Collection

Neil Barrett Goes Tokyo Punk for Fall '19 Collection

Neil Barrett fittingly rebels against his typical approach to menswear with a Tokyo punk-inspired theme. The British designer unveils his fall-winter 2019 collection, which... Read more ...

Dior Men's Summer 2019 Collection Delivers More Straightforward Staples

Dior Men's Summer 2019 Collection Delivers More Straightforward Staples

Having blessed us with some of 2018's strongest runway work and best collaborations , Dior jump-starts it 2019 run with an impressive Dior Men Summer 2019 drop. Dior's latest... Read more ...

Numéro Berlin

Numéro Berlin

Farben Lehre Read more ...

American Vogue

American Vogue

Top Priority Read more ...

Marie Claire Italy

Marie Claire Italy

Talento Naturale Read more ...

A Closer Look at the KITH x mastermind WORLD x Vans Footwear Collection

A Closer Look at the KITH x mastermind WORLD x Vans Footwear Collection

Yesterday we shared an official look at KITH's tripartite collaboration with mastermind WORLD and Vans , and now today we take a closer look at the offering's selection of... Read more ...

Various Shows

Various Shows

Heron Preston F/W 19 Show Read more ...

Raf Simons Debuts Moody SS19 Campaign

Raf Simons Debuts Moody SS19 Campaign

Just prior to Raf Simons ' Spring/Summer 2019 runway presentation, the legendary Belgian designer has introduced his complementary Willy Vanderperre -lensed campaign imagery. A... Read more ...

Wonderland Magazine

Wonderland Magazine

Jodie Comer Read more ...

Neiman Marcus

Neiman Marcus

Neiman Marcus July 2018 Catalog Read more ...